Sherif said:   

Thanks Mark and Molly for an excellent service! I know my car is well taken care of at NEMW. I trust Mark's expertise and appreciate both the friendly service and professionalism you both have shown me. Great service and would highly recommend! Sherif 2003 330xi

Dave Augeri said:   

Mark is great tech. I had been to the dealer in the New Haven area a few times with our 2001 530I and found them to be much too expensive. Mark was a breath of fresh air. He is very reasonable and he is thorough. He takes the time to explain what he found and what it will do if he fixes the issue. He did an assessment of our car the first time it brought in and called our attention to some worn suspension parts that no one else had bothered to look at or even mention looking at. When I had him replace the parts, the handling of the car was transformed from good to amazing. It was like it was riding on rails it was so good. I also took another BMW to him that I'm thinking about purchasing and he went over the car from exhaust tips to headlights. He found some issues with it gave me a full list of what he noted and the approx. prices to fix them as well as his overall opinion of the car. I used to have worries about where to service a BMW because some mechanics don't want to work on them, or worse, will work on them without the right tools, but with Mark around, I know I'll always get an honest repair and he'll also note anything else he finds that you may need to do in the future. Thanks Mark!!

Candito Carroccia DC DABCN said:   

What a great experience!!! My typical expectations in dealing with auto repairs is always to expect the worse, However, Mark was a breath of fresh air. He was Very knowledgeable and offer great insight not only on how to fix the problems but how to avoid future issues. Thanks for all your help Mark 

Kathy Harris said:   

Finally got the BMW I've always wanted AND found a technician who will keep it running for years. Mark is the thoughtful tech every BMW owner needs!

J D said:   

After several disappointing experiences at other shops in the Middletown area, I was extremely pleased when I brought my 325xi to the newly opened Northeast Motor Werks. Mark provided quality service, fair prices and a professional yet friendly demeanor that was a welcome breath of fresh air. Highly recommended!!

Guy Russo said:   

Well after my first visit to the dealer after the extended warrantee expired, I was in need of a more reasonable alternative. I have had the 325xi to Mark twice now. Once for rear brakes, and the second time to repair damage caused by the dealer, which Mark found, and which the dealer did not identify to me when they quoted the brake job. Mark fixed it and the local dealership paid. I'm still waiting to hear from BMW Corporate how they can condone such behavior by one of their dealerships. But that is their problem because I now have Mark and Northeast Motor Werks. Thanks, Mark!!

Maureen Cooper said:   

It was very refreshing to visit Northeast Motor Werks after years of working with the "big assembly line" mechanics. The service was thorough and personalized. We were given a well thought out plan for future work and Mark is a pleasure to do business with!